Please check an answer for every question.
Cookie settings

We use cookies to personalise content, to provide social media features and to analyse
our traffic. We also share information about your use on our site with our socal media and analytics partners
who may combine it with other information that you've provided to them
or that they've collected from your use of their services.

Enabling this cookie category allows you to establish statistics of traffic on the site. Disabling them prevents us from monitoring and improving the quality of our services.
Our website may contain sharing buttons to social networks that allow you to share our content on these social networks. When you use these sharing buttons, a link is made to the servers of these social networks and a third-party cookie is installed after obtaining your consent.
Enabling this cookie category would allow our partners to display more relevant ads based on your browsing and customer profile. This choice has no impact on the volume of advertising.

Cookies and Privacy

Personal Data Protection & Cookie Policy

Effective September 30, 2016


Welcome to the website (the “Website"). By connecting to the Website, you acknowledge that you have read, understood and accepted this Personal Data Protection & Cookie Policy (herein after referred to as the “Policy”) without limitation or reservation along with our General Terms and Conditions of Use.  Please note that other general terms and conditions and personal data protection policies apply to other websites of the Total group. It is recommended that you read all applicable policies carefully.

This Policy is intended to inform you of the rights and freedoms that you can exercise with regard to our use of your personal data. It also describes the measures implemented to protect them.

Total Petrochemicals & Refining USA, Inc. (referred to herein as the “Data Controller”) is responsible for processing personal data concerning the management of the Website. Said processing is implemented in accordance with applicable laws.

1. Purpose of Processing and Types of Data Collected

When visiting the Website, you may provide personal data such as your surname, first name, address, telephone number and e-mail address, in order to benefit from the services offered. 

We can in particular collect some of your personal data for external communication purposes, such as answering your requests for information and better understanding your expectations. In our online forms, compulsory fields are marked with an asterisk. If you do not answer the compulsory questions, we will not be able to provide you with the requested service.    

Your personal data are not subsequently processed in any manner that is incompatible with the purpose described above or in the collection forms.  Further, the Website does not knowingly collect information from persons under the age of 17.  

2. Data Recipients

Your personal data may be disclosed only to our specific departments tasked with processing or subsidiaries directly or indirectly owned or to specific partners, independent distributors or sub-contractors for analysis and survey purposes. 

Furthermore, if you submit a comment intended to be posted online, we may publish some of your personal data on the Website. Given the characteristics of the internet, i.e., free capture of broadcast information and the difficulty, or even the impossibility, of monitoring usage by third parties, we inform you that you can stop such distribution by contacting us, as indicated in article 5 below.

Since the Total group’s activities are organized in more than 130 countries in the world, your Personal Data might be communicated to companies of the Group located in countries offering a level of data protection considered lower than in your home country.

In accordance with EU regulation, the Total group has adopted Binding Corporate Rules regulating the processing of Personal Data coming from the European Union.

3. Security and Confidentiality of Your Data 

We implement the appropriate measures to ensure the security and confidentiality of your personal data and in particular to prevent them from being altered, damaged or accessed by unauthorized third parties.

3.1 Links to Other Sites. This Site may contain links to other sites operated by third parties. Total has no control over the information you supply directly to these sites. Total encourages you read the privacy statements of each and every web site that collects information. This Policy applies solely to information collected by this Site.

4. Cookie Management 

4.1 Principles. When you visit the Website, a “cookie” may be installed in your computer. A cookie is a file that records information concerning your browsing of the Website from that computer (e.g., visited pages, date and time of browsing, viewed links) and will facilitate your visits by making it easier and faster for you to identify yourself to access your target pages. 

You can delete cookies installed on your computer at any time and prevent new cookies being saved and receive notification before installation of a new cookie by configuring your browser software. Please refer to the help section of your browser software for more information on how to activate and deactivate these functions and refer to the browser’s “types of cookies, cookies, statistics, settings.” 

Please note that you may not benefit from some of the services if you uninstall a cookie or prevent cookies from being installed on your machine. 

Total and “Do Not Track” Signals:

Some web browsers may provide the ability to enable a “do not track” setting, which sends a signal to the websites you encounter while web browsing. “Do not track” signals are different from disabling certain forms of tracking (e.g., declining cookies in your browser) because browsers with the “do not track” setting may still accept cookies. Currently, Total does not respond to “do not track” signals, but any changes to that policy will be described in this Policy.

5. Your Rights 

You have a right to access, query, modify, rectify or delete your personal data. You can obtain disclosure of your personal data. You can also object to the processing and circulation of your personal data. The Company reserves the right to reject any request it deems inappropriate. In accordance with applicable law in force, you have a right of formal consent to sales canvassing via e-mail, fax or automatic caller.

If you wish to exercise these rights or obtain other information, please send your request by e-mail to or by mail to the following address: 

Total Petrochemicals & Refining USA, Inc. Attn:  Communications1201 Louisiana Street, Suite 1800Houston, TX  77002

6. Changes to Policy

Total may from time to time change this Policy.  When such changes are made, Total will revise the “effective” date at the beginning of the Policy.  To be aware of the most recent terms, you should revisit this Policy periodically.  Your use of the site after changes have been posted constitutes agreement to the changes.   

7. Personal Data Collection (without data transfer outside the E.U. and without sales prospecting)

If personal data is collected into a specific form on the Website, Total Petrochemicals & Refining USA, Inc. manages and processes your personal data for the handling of your requests and offers you services on its site.

You are entitled to demand access to modify, rectify, or delete your data. You can also object to the processing and circulation of your personal data on a legitimate ground.

If you wish to exercise these rights or obtain other information, please send your request by e-mail to or by mail to the following address: 

Total Petrochemicals & Refining USA, Inc. Attn:  Communications1201 Louisiana Street, Suite 1800Houston, TX  77002